Help Desk & Systems Support

IT Help Desk

Our professional and knowledgeable helpdesk staff stands ready to promptly address your IT support or network issue. With one call or email a trouble ticket will be opened tracking your problem from start to finish. If necessary our techs can take remote control of your system and correct most problems. In the event that an issue cannot be resolved remotely, we can deploy to your location and handle the problem on site.

Client Portal

As a NetData Client you will have access to a custom portal which offers the ability to see the status of open trouble tickets at any time.

Service Level Agreement

NetData provides a service level agreement to ensure that tickets are handled in a timely manner and escalated to the appropriate person if required.

Related Resources

Backup and Disaster Recovery Whitepaper

What's New

09/26/2011

NetData Earns Philadelphia 100 award for 2011!

For the second year running NetData is honored to receive an award as one of 2011's fastest growing companies. Our ranking will be revealed at the Philadelphia 100 award banquet on October 27th. NetData earned a rank of 29th fastest growing company in the 2010 awards and we are excited at the prospect of exceeding that rank this year. Many thanks goes out to our loyal customers and employees for helping to make 2011 another successful year.

10/13/2010

NetData Honored with Philadelphia 100 Award

NetData has received the Philadelphia 100 Award by the Wharton Small Business Development Center and the Philadelphia Business Journal. This distinguished honor is awarded to the fastest growing privately held companies in the Philadelphia region. NetData accepted this award at the Philadelphia 100 ceremony held at the Annenberg Center on the University of Pennsylvania campus.